ORDER POLICY
Table of Contents
How do I know if my order has been placed?
Answer: You will receive an “Order Confirmation” email from us immediately after placing a successful order on giftingacrossthemiles.com. The email will contain all the details of your order.
Can I track my order?
Answer: Yes, you can track your order by contacting us through our “Contact Us” page.
How will I know when my order has been delivered?
Answer: Once your order has been delivered, you will receive an invoice email confirming the delivery and the charge on your credit card. You can also confirm the delivery by reaching out to us through our “Contact Us” page.
How can I change my order details?
Answer: If you need to modify an order you have recently placed, please reach out to our customer service team as soon as possible through our contact form or email us at info@giftingacrossthemiles.com.
I am having trouble placing my order, what should I do?
Answer: If you encounter any difficulties placing your order online, please contact our front desk team at 1-868-332-2597, or use our contact form or email us at info@giftingacrossthemiles.com.
Can I specify the time of delivery?
Answer: At Gifting Across The Miles (GATM), we offer a reliable and personal delivery service, and we do our best to deliver your order on the requested date. However, due to various circumstances, we cannot guarantee a specific delivery time. You can request a preferred delivery time in the “Special Instructions” box on the order form, and we will do our best to accommodate your request.
What time of day will my order arrive?
Answer: Orders are delivered between 8AM and 6PM.
Can I include a personal message with my order?
Answer: Yes, you can include a personal message with every gift you send. The message should be no longer than 200 characters, including spaces, and we prefer that it be written in English characters.
Can I order by phone?
Answer: Yes, you can order by phone if you prefer, but we encourage all customers to place orders through the website to avoid any miscommunication issues.
Can I send my order anonymously?
Answer: Yes, you can send your order anonymously by entering “NA” in the sign name field. The recipient will receive the card message without your signed name. Please note that if the card message does not include your name, the recipient will have no way of knowing who sent the gift. If the recipient requests information about the sender, this information will not be disclosed without your permission. However, the recipient should be prepared to accept the gift without a sign name. We will not cancel or refund orders if the gift is refused because of the missing sign name.
How much does it cost to have flowers delivered?
Answer: Delivery fees will vary depending on the shipping location and may be calculated at checkout.
Why do the prices of flowers increase during special occasions?
Answer: Like any other market, the prices of flowers are influenced by supply and demand. For example, on Valentine’s Day, more than 150 million roses are sold nationwide, which requires additional labor and transportation costs, contributing to the increased cost of flowers during seasonal times.
How far in advance can I order a gift for delivery?
Answer: We accept orders up to three weeks in advance.
What recipient details do you need from me while placing the order?
Answer: To ensure reliable and personal delivery of your flowers and gifts, Gifting Across The Miles (GATM) requires the recipient’s complete and correct physical street address along with a working local phone number.
Will my flowers bouquets look exactly like the pictures on the website?
Answer: No, variations can be expected due to seasonal changes, differences between local outlets, and other factors. The images on the website are a good representation of the products’ color, shape, overall style, and value, but not a literal interpretation of the delivery.